Cashier

We are currently looking for a Part Time 38 Cashier to join our Ada Travel Gaming Operations Unit 5 team located at the Chickasaw Travel Stop #555.

Summary : CHICKASAW NATION

CHICKASAW NATION

DEPARTMENT OF COMMERCE

JOB DESCRIPTION

Department : Cashiers-Clerks

Job Title : Clerk

General Definition : Operates cash register and stocks store. Promotes signature products by providing the highest level of customer service and ensuring a winning experience.

Supervision Received : Store Management

Supervision Exercised : None

Essential Job Functions :

Each employee is required to support the mission of the Chickasaw Nation upon becoming a member of the Chickasaw Nation team.

Our mission is "To enhance the overall quality of life of the Chickasaw People".

• Every employee is responsible to create a winning experience for our guests. What is a "winning experience"? It encompasses exemplary guest services, salesmanship of our players' cards and all properties, and a true passion to serve our guests.
• Serve customers in a fast friendly and courteous manner optimizing customer satisfaction.
• Count money to verify amounts and issues receipts for funds received. This includes credit card transactions as needed.
• Audit of register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift.
• Stock inventory; several times during each shift by placing products on display shelf for customer availability.
• Clean and sweep the floors, walk-in areas, storage rooms, bathrooms, and parking lot by following cleaning checklists provided and distributed by Supervisor.
• May promote signature products to increase guest satisfaction and store sales.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Education :

Completion of the Tenth Grade

High School Diploma or GED equivalent preferred

Knowledge, Skills and Abilities :

• Must be able to read, understand, apply and retain knowledge of departmental rules, regulations, and policies.
• Must have sufficient mathematical skills to quickly and accurately count back a customer's change.
• May be required to be able to lift up to thirty-five (35) pounds in order to effectively restock inventory and cooler.
• Must be able to stand or walk for long periods of time.

Training and Experience :

• Retail / customer service experience preferred
• Previous suggestive sales experience preferred

Licenses / Certifications / Other :

• Must be able to complete pre-employment drug test with a negative result.
• Must be able to pass background check and receive a gaming license from the Chickasaw Nation Office of the Gaming Commission as required to work in gaming operations.

I have read and understand the above Job Description :

EMPLOYEE DATE

Job Title : Clerk

Revision History

Date

Version

Description

Author

12 / 2 / 09

Original

William Quick / Kandyce Davis

9-11-14

Revised Mission and Department

Laurel Reding

Responsibilities :

• Provides first class customer service - courteous and helpful to all internal and external customer types
• Answers questions in a courteous and professional manner
• Partners with internal and external services as needed to ensure appropriate referral is made
• Greets and engages with a smile
• Determines and meets needs
• Seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Shares responsibilities for maintaining adequate supplies and equipment
• Maintains general upkeep of work area and maintains a safe environment
• Observes and addresses potential environmental hazards and risks
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• May provide break coverage for others as assigned
• May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
• Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
• Cleans assigned area
• Cleans and sweeps floors
• Cleans and sanitizes bathrooms
• May empty ash trays
• Disposes of trash
• May clean exterior areas such as parking lots and sidewalks
• Aligns seats close to machines in gaming areas
• Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
• Operates point-of-sale terminal to tally customer purchases and ensure accurate payment is received
• Provides accurate change for cash purchases
• Processes discounts, refunds, exchanges, coupons accurately
• Balances register / terminal and completes reports for receipts, cash balance
• May perform minor trouble shooting of POS
• Maintains accurate cash count and assume responsibility for any shortages at end of shift
• May be responsible to confirm POS pricing updates
• Audits register and change box funds by auditing account shortages and overages through process of counting their shift bag down before and after closing out shift
• Stocks inventory; several times during shift by placing products on display shelf for customer availability
• Promotes products to increase guest satisfaction and store sales
• All other duties as assigned

Competencies : Essential :

Essential :

• Follow instructions, written or oral
• Adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Read, understand and apply regulations and policies
• Communicates verbally with team, departments, guests and management

Skills : Essential :

Essential :

Quickly and accurately count back customer's change

Experience : Essential :

Essential :

No prior experience required.

Nonessential :

1 year directly related experience

Education : Nonessential :

Nonessential :

High School, GED or Equivalent

Credentials : Essential :

Essential :

Pass gaming background check

Working Conditions : Essential :

Essential :

• Smoking - cigarette smoke
• Sometimes lift and or carry up to 50 lbs
• Standing up to 100% of shift
• Walk up to 100% of shift
8 hours ago