User Support SpecialistTekton • Grand Rapids, MI, US

User Support Specialist

Tekton • Grand Rapids, MI, US

15 days ago

Job type

Full-time

Job description

Job Description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.

Responsibilities

Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
Review and process tool warranty requests
Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
Help troubleshoot issues users may experience on Tekton.com
Contribute to making Tekton.com an exceptional experience for end users
Review and process orders and payments

Indicators of a good match for this role

You are aligned with Tekton’s philosophy, ways of thinking, and work style

You are authentic, helpful, and personable

You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once

You are able to use good judgment when resolving issues with end users or other parties

You have exceptional values, including honesty, integrity, and empathy

You have excellent communication skills

Baseline qualifications

Knowledge of hand tools and their applications

Experience in customer service, data management, or related fields

Eligible to work in the United States without visa sponsorship

Pay range

$50,000 - $65,000 per year

Benefits package

Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.

Location and hours

This is a full-time salaried position located in Grand Rapids, Michigan.

Direct supervisor

Head of User Services

How to apply

https : / / apply.tekton.com / tekton / form / EmploymentApplication1 / formperma / YT - 8eSRz3lf1TUGLMqNpbRmga -Xq1DYkB3hdITgkCGM

About the department

The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.

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User Support Specialist • Grand Rapids, MI, US

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