HRIT Production Support Lead

Job Title : HRIT Production Support Lead

Location : Jersey City, NJ - hybrid onsite

Salary Range : $150,000 - $175,000

No Third Parties

We're seeking an experienced HRIT Lead to oversee the ongoing support and optimization of our global HR systems landscape, with a particular focus on Workday HCM and other cloud-based HR applications. This role will lead a distributed team and partner closely with HR, IT, and third-party service providers to ensure high-quality delivery and support of HR technology services.

Responsibilities :

• Set direction and lead the strategy for HR technology support operations across a complex, global application environment.
• Oversee day-to-day application support for Workday and other HR systems, ensuring timely resolution of issues and strong service levels.
• Champion continuous improvement initiatives that improve system reliability, enhance user experience, and optimize cost and performance.
• Collaborate cross-functionally with internal teams, external vendors, and stakeholders to align on priorities and ensure successful service delivery.
• Manage third-party vendors and offshore support teams to meet SLA commitments and deliver value.
• Act as the primary escalation point for HRIT support issues and ensure effective communication across impacted teams.
• Support compliance efforts related to SOX, data privacy, and other regulatory standards.
• Partner with project teams to support ongoing system enhancements, transformation programs, and roadmap planning.
• Serve as a backup to the HRIT Development Lead, contributing to roadmap execution and team coordination.
• Promote the adoption of emerging tools, automation, and best practices in HR service delivery.

Skills Needed :

To be considered for the role, please apply and send an updated resume to Liam Schmidt at Oliver James - [email protected]