IT Help Desk Support Specialist

Description

The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.

Key Responsibilities Include :

• Provide telephone and email support for all corporate users of computer software, hardware, peripherals and networks
• Grant access, change, and reset passwords
• Learn all internal business applications and provide general PC / network support (1st Level) and general application support to a distributed user base
• Serve as the initial point of contact for troubleshooting hardware / software PC and printer problems
• Identify, troubleshoot, resolve and escalate issues related to computer hardware, software, and related equipment installation and configuration
• Log all calls and activities accurately in a ticket tracking system
• May perform 2nd level support, which includes user onboarding & offboarding, and the activation, deactivation, and editing of Active Directory accounts
• Process requests for remote and mailbox access by following defined firm protocols, which includes securing and appropriately documenting approvals for said access
• Special projects and additional duties as assigned.

Qualifications :

• 3-5 years’ experience performing level one help desk support working as part of a corporate help desk / IT team
• Basic Technical Certification (A+, networking, MCP, etc.)
• Strong customer service, can-do attitude, with good follow-through skills
• Keen interest and ability to learn new software and hardware, advanced knowledge of computer hardware and software, including Microsoft Office;

experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred

• Possess proven analytical and problem solving skills
• Work well with others in a team environment requiring minimal supervision
• Excellent written and verbal communication skills

Minimum Education :

Bachelor’s degree

Benefits : Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

• Below is a list of just some of the benefits we offer : generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty;
• paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners;
• life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA;
• FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services;
• behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program;

backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.