Client Support Administrator (Information Technologist II)

Job Description

Job Description

A3T, a fast-growing firm, specializes in Defensive Cyber Security Services, Enterprise Information Technology (IT) Solutions, and Professional Services driven by our customer requirements.  Join A3T and watch your career soar!

A3T is looking to bring on an Information Technologist II with “Next-Level Thinking” who is ready to take their career to a new level with A3T and support our customer.

Job Duties :

• Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system.
• Respond / acknowledge and resolve service ticket within established timeframes from receipt of the incident / call for touch labor support.
• Provide network registration of client equipment into the current installation software / asset management application.
• Establish new, maintain, delete, and troubleshoot Active Directory client accounts / client systems.
• Trouble-shoot and resolve user / client standard application / configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local / standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the SCCM Image Team.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on Dell and HP computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create / update documentation for conventional technical processes.
• Assist System Administrators with installing / testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP) / User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Qualifications :

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001 : 2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including :

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