Customer Support Coordinator
Job Summary
- Receive and handle inquiries, purchase orders and claims from customers.
- Create and send open orders reports to customers.
- Maintains and manages relationships with new and existing clients to provide them with products and services that fit client's needs.
General Accountabilities
- Process orders from customers for full container loads and warehouse releases.
- Place orders to factory for batteries, labels, and all other material.
- Assist Sales Managers for inquiries on pricing, inventory, availability, and other client related requests.
- Coordinate with customer to create, update, and revise artwork per customer specifications.
- Coordinate with warehouse and quality control departments to process orders.
- Process defective order claims, returns, and credits. Assigns goals to be met at specific time intervals.
- Manages day-to-day client communications and relationships.
- Resolves customer concerns.
- Performs other duties as assigned or requested.
- The Company reserves the right to add or change duties at any time.
Job Qualifications
- Minimum Education : Associate's Degree is preferred.
- Minimum Experience : One (1) years of related experience preferred.
Skills
- Must possess effective time-management skills.
- Must be self-motivated and able to take initiative.
- Must be comfortable working in a fast-paced, demanding environment.
- Must possess the knowledge of principles and processes for providing customer and personal services.
- Must possess basic knowledge of the language and terminologies used in this occupation.
- Must possess excellent written and verbal communication skills.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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