Triage Nurse - Bilingual.

Job Description

Job Description

Description :

Job Title : Triage Nurse

Reports to : Clinical Management Team and Director of Clinical Services

Work Schedule :

Full-Time office hours are defined by position

Position Summary

• The Triage Nurse is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and / or Director(s);
• respectfully interacts with all levels of staff; provides direct assistance during assigned duty hours; participates in department activities;
• promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards;

supports the company’s core values

Summary of Duties and Responsibilities

• Works with providers, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice
• Works with providers and nurses to assess the urgency of patient problems
• Assists the patient by acquiring the appropriate appointment, as needed
• Records and maintains complete and accurate records of patient and physician communications regarding medical care according to the standard medical record documentation requirements
• Retrieves messages from phone and electronic submissions in a timely manner and responds to patient needs according to medical priority
• Documents all incoming calls according to established department routine
• Responds appropriately within skill level and documented departmental policies, and when appropriate, seeks provider advice when responding to patients medical care
• Follows through in a timely manner on patients requests
• Submits electronically / faxes new prescriptions and refill prescriptions according to physician orders
• Records all prescription / refill information in the medical record according to established department routine
• Serves as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness
• Acquire pre-certs / prior authorizations for patient needs
• Provide test results
• Other tasks as delegated

Requirements :

Abilities, Knowledge, and Skills

Effective communication skills to include :

• Ability to fluently speak and read English and Spanish
• Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals
• Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education, Prior Work Experience, Special Skill And Knowledge Requirements

• Diploma in Nursing- LPN / RN with an active and unrestricted FL Nursing License, or an eNLC multistate nursing license
• 1 to 2 years nursing experience in an office setting, preferred
• Previous allergy / asthma experience preferred
• CPR certification required
• Valid Driver’s License required
• Active CPR Certification
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Ability to travel to satellite offices as needed
• Must be at least 18 years of age

Physical Demands and Work Environment

Physical Demands

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls;

reach with hands and arms; and talk or hear.

• The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, triage staff may be sitting 80% of their shift.
• The employee must occasionally lift and / or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

• The noise level in the work environment is usually moderate; lighting is in the standard range.
• The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.