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Collections Specialist
Collections SpecialistCrox Consulting Inc • Miami, FL, United States
Collections Specialist

Collections Specialist

Crox Consulting Inc • Miami, FL, United States
7 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Collections Specialist

Module : Onsite , Miami Fl 33134

Pay Rate Range : $20-$22hr

Relocation : Yes(Paid)

Position Summary : We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1 120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Key Responsibilities :

  • Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
  • Perform daily collection activities including phone calls, emails, texts, and formal letters.
  • Maintain a structured follow-up system to ensure customer commitments are met.
  • Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
  • Prepare weekly forecasts and progress reports by aging bucket.
  • Analyze aging accounts receivable (AR) and monitor for non-payment trends.
  • Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
  • Conduct skip tracing and assign field cases for accounts lacking contact information.
  • Investigate and resolve collection-related disputes in a timely manner.
  • Prepare and submit cases for litigation to the legal team.
  • Coordinate with third-party collection agencies and manage feedback loops.
  • Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Minimum Requirements :

  • Experience : Minimum 3 years in a collections role managing aging and default accounts.
  • Education : High school diploma required; college degree preferred.
  • Software Proficiency :
  • Zuora (billing and subscription management)

  • Salesforce (CRM and case tracking)
  • CIS (Customer Information System)
  • Microsoft 365 Suite (Excel, Outlook, Teams, etc.)
  • Preferred Attributes :

  • Customer-focused mindset with a problem-solving approach
  • Ability to maintain professionalism in challenging situations
  • Organized, analytical, and results-driven
  • Create a job alert for this search

    Collection Specialist • Miami, FL, United States

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