Supervisor - Operations

Supervisor - Operations

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least two or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

Coordinate employee work assignments to achieve inbound and outbound service requirements

Direct achievement of performance objectives related to productivity, quality, service, and safety

Monitor workflow, work completed, error rates and related metrics and takes corrective action

Ensure procedures are observed, implemented, and enforced

Confirm quality and inspection process is accurate and excess costs are eliminated

Ensure safe working environment and follows safety regulations

Maintain accurate time, attendance, and performance management records

Maintain positive employee relations and morale

Recommend performance management actions

Assist in developing and documenting warehouse processes

Establish and monitors performance standards for warehouse functions, including pick, pack, and ship

Process returned merchandise

Establish and monitors performance standards for equipment, assembly, housekeeping, etc.

Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications

High School Degree or Equivalent required

Fork Lift Certification preferred

Three years warehouse and distribution operations experience

One year experience leading warehouse associates

Ability to operate a forklift or have the ability to obtain a forklift certification

Strong knowledge of inventory control processes

Knowledge of electrical, construction or mechanical products

Strong communication and interpersonal skills

Strong time management skills

Basic computer skills

Attention to detail

Ability to learn and use business planning systems

Resolve problems in a timely manner under stressful situations

Comfortable working in a team environment

Ability to operate hand and power tools and equipment

Ability to anticipate and prepare for customer needs

Physical Expectations

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.

Work may require excessive bending or stooping.

Employee required to climb ladders.

Employee required to use hand tools.

Employee uses heavy machinery (e.g., forklift, etc.)