Technical Writer Job at ZipRecruiter in Santa Clara

Overview

Technical Writer This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for company products and services. You will report to the Performance, Education, and Knowledge team within the global Customer Experience (CX) organization.

Responsibilities

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Qualifications

Compensation

$32 - $43.66 per hour

ID# : 1445878

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