Call Center Representative

Job Description

Job Description

Join Our Team : Call Center Representative

Are you a skilled communicator with a passion for providing exceptional customer service? Style Netbox is seeking dedicated individuals to join our team as Call Center Representatives.

About the Role : As a Call Center Representative at Style Netbox, you'll be the frontline of our company, interacting with customers to provide support, answer inquiries, and resolve issues.

You'll handle a high volume of inbound and outbound calls in a fast-paced environment, ensuring every customer interaction reflects our commitment to excellence.

Responsibilities :

• Answer incoming calls promptly and professionally, addressing customer inquiries and resolving issues efficiently.
• Make outbound calls to follow up on customer inquiries, provide updates, and gather feedback.
• Accurately record and maintain customer information and interactions in the database.
• Identify and escalate priority issues to the appropriate department for resolution.
• Meet or exceed performance targets for call quality, customer satisfaction, and productivity.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Qualifications :

• High school diploma or equivalent.
• Previous experience in customer service or call center environment preferred but not required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively under pressure and handle multiple tasks simultaneously.
• Proficiency in computer and typing skills.

Benefits :

• Competitive hourly wage : $16 - $22 per hour.
• Monday to Friday schedule with 8-hour workdays for a healthy work-life balance.
• Opportunity for career growth and advancement within the company.
• Comprehensive training and ongoing support to help you succeed in your role.
• Positive and collaborative work environment where your contributions are valued.

If you're ready to make a difference in customer satisfaction and be a part of our dynamic team, apply now to join Style Netbox as a Call Center Representative! Let's redefine brands together. Apply today!

Location : Scottsdale, AZ