Customer Service Rep I - Bilingual

You can make a difference.

CorVel is looking to hire a Bi-Lingual Call Center Intake Representatives who want to make a difference to others. When someone is injured on the job, you are the first person they will speak with.

Your responsibility is to listen, gather information from either the injured worker, employer or someone close to the situation then input information into our system so that they can receive the necessary medical care.

This position is fully remote and open to candidates residing near Phoenix, AZ. The shift will be afternoon hours to include one weekend day.

Pay will be a staring pay of $16.00 with pay incentives when you become a fully skilled Agent.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Provide quality telephonic and email customer service including inbound and outbound messages.
• Responsible for addressing client, patient and / or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
• Receive and respond to daily emails and correspondence.
• Requires regular and consistent attendance.
• Additional duties as assigned.

KNOWLEDGE & PREREQUISITE SKILLS :

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Outlook and Excel.

EDUCATION / EXPERIENCE :

• High school diploma or equivalent.
• Customer service experience.
• Strong and consistent work history.
• Bilingual (English / Spanish) required.

PAY RANGE :

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.

Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.

The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $13.31 - $20.50 per hour

A list of our benefit offerings can be found on our CorVel website : CorVel Careers Opportunities in Risk Management

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.

CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.

We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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