Director of Operations

Job Description

Job Description

Description : POSITION SUMMARY

The Director of Operations is responsible for overseeing and optimizing all aspects of trucking operations across multiple regions and accounts. This role ensures strategic alignment with company goals, operational profitability, driver satisfaction, and customer service excellence. The Director leads a team of Senior and Regional Operations Managers, drives continuous improvement initiatives, and collaborates cross-functionally to support growth, compliance, and safety.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Lead, mentor, and develop a team of Operations Managers and frontline leaders to achieve performance goals in driver management, cost control, and service delivery
• Translate executive-level directives into operational strategies and execution plans. Ensure consistency, accountability, and alignment across all operational teams and customer accounts
• Monitor and improve fleet productivity, trailer pool utilization, cost-per-mile, and account-level profitability (P&L). Identify and address underperforming areas
• Build and maintain strong relationships with key customers. Participate in performance reviews, resolve escalated service issues, and support strategic account growth
• Champion a safety-first culture. Ensure compliance with DOT, FMCSA, and HOS regulations. Partner with internal safety teams to manage audits, incidents, and corrective actions
• Work closely with Recruiting, Planning, Sales, and Customer Service to support new account launches, driver onboarding, and service recovery efforts
• Analyze operational KPIs and dashboards to drive improvements in driver retention, safety, utilization, and cost efficiency
• Assist executive leadership with budgeting, staffing forecasts, hiring strategies, and long-term process improvement initiatives

OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE

Requirements :

REQUIRED EDUCATION / EXPERIENCE

PREFERRED EDUCATION / EXPERIENCE

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

PREFERRED SKILLS

PHYSICAL DEMANDS

WORK ENVIRONMENT

OTHER INFORMATION

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.