Responsibilites :
- Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
- Maintain accurate records and document all customer service activities and discussions.
- Perform initial request evaluation, registration and solution or assignment.
- Maintain an orderly workflow according to priorities.
- Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).
Desired skills & experience :
- Education in telecommunication - must
- Fluent written and verbal English communication skills - must
- 1+ year customer support background - advantage
- Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
- Problem - solving skills.
- Able to work well in a team-based environment to accomplish assignments and achieve objectives.
- Accuracy and high sense of responsibility.
- Interest in mobile technologies and electronics, IoT and technologies in general.
- Ability to work in shifts.
- Previous experience working with technical or customer technical support in telecommunications.
We offer :
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Social benefits
- 200 EURO monthly Wolt food allowance
- Medical insurance
- Free mobile services with Tele2
- Car parking spot
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