Radio Dispatcher / Radio Dispatcher Trainee

Radio Dispatcher

A Radio Dispatcher monitors, dispatches, and controls all radio traffic in the New York, Albany, Syracuse, or Buffalo Divisions, or a combination of several divisions, of the NYS Thruway Authority and maintains the only road information center encompassing the entire Thruway System. Radio Dispatchers are required to maintain contact with members of the Thruway State Police by radio and relay such information as may be necessary in the policing of the Thruway System; Bring reports of unusual occurrences to the immediate attention of the State Police Sergeant and the Senior Radio Dispatcher for transmittal to the appropriate Thruway and / or State Police officials; Maintain a record of Thruway State Police, Administrative, Maintenance and Operations personnel; Operate a division, broadcast weather information for the guidance of the State Police, Maintenance Personnel and Roadside and Towing Service operators; Act as central information center for field personnel dealing directly with Thruway patrons; Record detailed accident reports called in by State Police and division traffic personnel; Log all reports of radio difficulty and reports conditions requiring emergency repairs to the Senior Radio Dispatcher; Maintain close surveillance over vehicles carrying explosives or radioactive material; Log reports Civil Defense alerts and unusual accidents; Maintain various files, including State Police Dispatcher's logs, communication center logs, disabled vehicle summaries and records of ambulance and outside fire departments called; and Responsible for knowing related policies and procedures established for Maintenance, Traffic Operations and Public Relations. The duties of this position are often carried out under stressful conditions. These positions involve shift work within a 24-hour work schedule including nights, weekends, and holidays.

Minimum Qualifications

Current New York State employee with one year or more of permanent competitive service as a Communications Technician 1 and eligible for transfer under Section 70.1 of the NYS Civil Service Law. Transition : Qualified employee of the New York State Thruway Authority and have had 45 days of permanent competitive, non-competitive, 55b / 55c or labor class service in a position at or above Grade 6. GENERAL PUBLIC MINIMUM QUALIFICATIONS : Open Competitive : Six months of experience as a police, emergency services, or public safety dispatcher; or as a member of a paid or volunteer fire company or emergency medical services squad; or as a radio dispatcher of a mobile fleet; or in a traffic management center; or six months of active duty service as a dispatcher of military police or security personnel and an honorable discharge or under conditions in the NYS Restoration of Honor Act from the United States Military; or military duty in the United States Armed Forces National Guard or Reserve, or experience as a member of an organized Search and Rescue (SAR) task force or team. NY HELPS MINIMUM QUALIFICATIONS : Six months of experience either as a police dispatcher, emergency services dispatcher, or public safety dispatcher; or a member of a fire company or emergency medical services squad; or one year of experience as a radio dispatcher of a mobile fleet; or two years of experience as a toll collector for a public highway or bridge system; or six months of experience in a traffic management center; or one year of active duty service and an honorable discharge or under conditions in the NYS Restoration of Honor Act from the United States military as a dispatcher of military police or security personnel. This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified. RADIO DISPATCHER TRAINEE Must be age 18 or older, possess a high school diploma or equivalent, and successfully pass a background investigation performed by the New York State Police prior to appointment. Following successful completion of a one-year traineeship, employee will advance to the full performance level. Additional Requirements for Appointment : Background Investigation : All candidates are required to successfully pass a background investigation performed by the New York State Police prior to appointment. Because of the nature of the position, there is an investigative screening that will include a thorough character investigation. All convictions must be reported. Failure to pass the background investigation for any reason, including conviction of a felony or misdemeanor or any falsified or omitted information, may bar appointment. The investigation performed is consistent with the applicable provisions of state and federal laws. Fingerprints and Fees : You may be required to get fingerprinted at the time of appointment. You are responsible for payment of the processing fees. There are two sets of fingerprints.

Additional Comments

This is a NYS Thruway Authority Unit 1 Teamsters position. The NYS Thruway Authority offers an extensive benefits package, including but not limited to paid time off, sick leave incentive, membership to the NYS Retirement System, and 90% tuition assistance. We offer FREE onsite employee parking. ADDITIONAL PAY INFORMATION : The salary range for this position includes all applicable annual components of pay which are : Base Pay Range from Hiring Rate $29.51 up to Job Rate $31.95. Recruitment & Retention Pay : $3.37. This position may be filled as a traineeship. The starting salaries for this traineeship are outlined below. For current New York State employees, salary is based on the candidate's salary at the time of hire. $27.00 (Trainee 1, equated to SG-10) ELIGIBILITY FOR EMPLOYMENT : All potential candidates for this position must be legally eligible to work in the United States at the time of appointment and throughout your employment with the New York State Thruway Authority. If appointed, you will be required to produce documents that verify your identity and authorization to work in the United States, as required by the Federal Immigration Reform and Control Act of 1986, and the Immigration and Nationality Act. Please be advised, the New York State Thruway Authority does not use eVerify, and we are unable to provide sponsorship for employment visa statuses (i.e. H-1B, Self-Sponsorship, STEM OPT). The New York State Thruway Authority is an Equal Opportunity Employer. All individuals including women, people of color, LGBTQIA+, people with disabilities, and veterans are encouraged to apply. New York State Human Rights Law prohibits discrimination based on age, race, creed, color, national origin, sexual orientation, military status, familial status, citizen or immigration status, sex, disability, marital status, gender identity or expression, prior arrests, prior conviction records, predisposing genetic characteristics or domestic violence victim status. The Thruway Authority is committed to a workplace free from discrimination based on the referenced characteristics and other federal and state protected characteristics. The New York State Thruway Authority provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact the Bureau of Accessibility, Equity, Diversity and Employee Engagement at accommodations@thruway.ny.gov or call (518) 471-4321.