IT Support Technician

Are you the person everyone calls when their computer freezes or the Wi-Fi drops? Do you enjoy solving problems, learning new systems, and keeping technology running smoothly?

We're looking for a tech-savvy, service-oriented IT Support Technician to join our growing team at American Consumer Credit Counseling (ACCC) . In this role, you'll be the first point of contact for all things IT - helping employees resolve issues quickly, managing help desk tickets, and assisting with larger IT projects.

No two days are the same here - one day you're setting up new workstations, the next you're troubleshooting security alerts or updating software patches. If you thrive in a collaborative, mission-driven environment where your work directly supports people making a difference, this is the job for you.

What You'll Do

• Respond promptly to help desk inquiries and provide hands-on support for hardware, software, phone systems, and more
• Track, manage, and resolve IT service requests
• Monitor and escalate network or endpoint security alerts to the appropriate team members
• Install, configure, and maintain workstations, laptops, printers, and related hardware
• Assist with desktop applications, operating system updates, and general system maintenance
• Manage user accounts, application access, and network security permissions
• Keep the IT inventory (hardware and software) accurate and up to date
• Troubleshoot and perform repairs on IT equipment as needed
• Jump in on IT and security projects when time allows - we love team players who want to learn and grow

What You Bring

Why You'll Love Working Here

At ACCC, you'll join a team that's passionate about helping people take control of their financial futures - and we rely on great technology to make that possible. You'll have opportunities to grow your technical skills, contribute to meaningful projects, and be part of a supportive environment that values teamwork and innovation.

Why ACCC? (Benefits That Start Fast)

Ready to Make an Impact?

If you're passionate about bridging IT and cybersecurity, leading a team, and ensuring our organization stays secure and connected, we want to hear from you.

Apply today and help us strengthen our tech foundation while protecting what matters most