Field Service Engineer - Los Angeles Territory

Overview

The Field Service Engineer is responsible for successfully completing required training on BD products and participating in field practical training as preparation for customer account assignments within an assigned territory. This position is a field based role, but will require work both in the local office as well as at customer sites throughout the US as needed.

Responsibilities

• Successfully completes all formal training on core clinical and / or research BD products as required by territory assignment.
• Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.
• Repairs instruments of moderate complexity by troubleshooting, repairing, and ensuring an acceptable level of instrument performance is achieved with limited assistance. Works toward repair metrics as defined by the Service Organization and within the scope of the position.
• Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.
• Manages customer satisfaction by instilling confidence in BD Biosciences' products and services through quality workmanship and professional characteristics consistent with the BD image.
• Maintains a professional image at all times through dress, behavior, oral and written communications.

Qualifications

Preferred

Work arrangement and policies

For most roles, a minimum of 4 days of in-office presence per week is required to maintain BD's culture of excellence and ensure smooth operations. Remote or field-based positions will have different workplace arrangements, which will be indicated in the job posting. The company may require proof of COVID-19 vaccination where permitted by law, and accommodations will be considered pursuant to applicable law.

Salary Range

$24.90 - $38.70 USD Hourly

J-18808-Ljbffr