Community Engagement Manager, AWS InCommunities

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

You will lead AWS Infrastructure's community engagement strategy across Ohio and other Midwestern states serving as an Issues and Crisis subject matter expert to support the building of relationships with local stakeholders and organizations to create positive impact while supporting AWS's regional growth. This role requires deep issues and crisis management and corporate experience, strategic thinking, and the ability to represent AWS effectively in community settings.

As the Community Affairs Manager for AWS Infrastructure in the region, you will be a key leader in the area for community issues and sentiment and implement community engagement strategies that support AWS's infrastructure in the region. You will serve as AWS's representative to local communities, building relationships with key stakeholders understand their needs and collaborate on impactful partnership.

The ideal candidate brings experience working within corporate structures and community affairs with expert level experience on issues management. You should demonstrate the ability to write and speak effectively for audiences of varying sizes, think strategically while maintaining attention to detail, and work effectively with cross-functional teams. Success in this role requires self-awareness, autonomy, and alignment with Amazon Leadership Principles, particularly Think Big, Bias for Action, Earn Trust, and Ownership. You must be comfortable having difficult conversations with community members while achieving productive outcomes, and know when to escalate matters to leadership.

This role requires travel (approximately 25% of time) throughout the region, with a base location in Columbus, Ohio.

Key job responsibilities
- Strategic Community Engagement: Serve as the issues expert for the region, lead community assessment for new infrastructure sites, identify potential risks, and develop engagement plans to proactively address community concerns while supporting AWS's data center infrastructure.
- Stakeholder Relationship Management: Build and maintain strong relationships with external stakeholders including community leaders, and local officials, representing AWS Infrastructure in public meetings and forums.

- Communication and Advocacy: Utilize multiple communication channels to promote community initiatives both internally and externally, including handling difficult conversations with community members to achieve productive outcomes.
- Impact Measurement: Capture and analyze data to demonstrate the quantified and qualified impact of community engagement initiatives, track metrics, and communicate results to internal and external stakeholders.

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

The InCommunities team is spread across the Americas, delivering strategic community engagement through four core pillars: STEM education, Upskilling/Career Awareness, Sustainability initiatives, and Hyperlocal community programs. Our team creates meaningful connections with communities where data centers exist, building positive relationships and driving social impact through our pillars and local partnerships.

BASIC QUALIFICATIONS

- 10+ years of public policy, government relations, community relations, public affairs, or corporate social responsibility experience
- 8 or more years experience supporting infrastructure projects
- 6 or more years experience in issues management

PREFERRED QUALIFICATIONS

- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience communicating to a diverse, global audience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.