Property Management Admin

Property Management Neighbor Administrator

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs : Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

The Neighbor Administrator is a key member of the Property Management team at Community First! Village, responsible for providing direct service to neighbors through high-quality customer care, operational support, and administrative coordination. Core responsibilities include maintaining accurate tenancy files, managing rent payments, and issuing tenancy-related notices. In carrying out this work, the Neighbor Administrator helps strengthen the department's overall effectiveness and supports the Property Management team's mission of cultivating a community rooted in mutual respect, accountability, and goodwill. Success in this role depends on attention to detail, reliable financial recordkeeping, and careful management of neighbor information.

This is a full-time, non-exempt position reporting to the Property Manager. Due to the nature and requirements of the position, office hours typically include 8 : 30am-5pm Monday-Friday. Some nights and weekends may be required. The Neighbor Administrator is based at Community First! Village – Hog Eye North, located at 9116 Hog Eye Rd, Austin, TX 78724.

Duties & Responsibilities

• Build and maintain healthy, supportive relationships with Community First! Village (CFV) neighbors.
• Prepare and execute new leases for neighbors prior to move-in.
• Manage tenant records in AppFolio property management software.
• Collect and post monthly rent payments; coordinate deposits with the Accounting Team.
• Reconcile accounts and process debt write-offs in collaboration with Accounting.
• Apply and audit tenant charges, adjustments, and utility billing in AppFolio.
• Audit daily rental payments against bank deposits and credit card receipts to ensure accuracy.
• Manage and audit tenant key inventory to ensure security and accountability.
• Print and issue neighbor access badges and parking passes.
• Print and post delinquency notices.
• Generate lease violation notices.
• Manage on site package center.
• Assist in managing Property Management special projects.
• Respond promptly to neighbor concerns, service requests, and housing-related needs.
• Assist neighbors with entering work orders into AppFolio.
• Identify housing-related concerns and escalate to Neighbor Care leadership, assisting with supportive interventions.
• Maintain confidentiality by securing sensitive neighbor information and conversations.
• Attend required staff, relational stewardship, Town Hall, and departmental meetings.
• Perform additional duties and responsibilities as assigned.

Knowledge, Skills, Abilities & Principles

Work Environment & Physical Demands

Benefits

MLF VISION

We empower communities into a lifestyle of service with the homeless.

MLF MISSION

We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.

GOALS

BELIEF STATEMENTS

The vision is supported by belief statements centered on our belief that homelessness is the result of a profound, catastrophic loss of family :

CORE VALUES

MLF is committed to fostering a culture that prioritizes relational connection. We believe there is opportunity in every aspect of our work to be relational in a highly transactional world. In this culture, transactions are means to relational ends, not the other way around.​

​​This begins with the countercultural love poured out by Jesus Christ and grows as imperfect individuals strive to show this love to each other human-to-human, heart-to-heart.​

​​Each individual's openness to the journey of their own personal growth is essential in building our relational culture, and we believe this culture flourishes as we each continuously strive to more fully embody these four core values :

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.