Payments Risk Analyst II, Operations

Coinbase Payments Risk Analyst II

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Payments Risk Analyst II on the Payments Risk Operations team, you will play a critical role in safeguarding our platform while upholding an optimal customer experience. You will be fully responsible and accountable for the end-to-end investigation and resolution of risk-related escalations involving any of Coinbase's diverse product offerings. These may include issues with deposits, withdrawals, trading activity, manufactured spend or other transactions that have been flagged for additional review. To effectively carry out this work, you will develop deep collaborative relationships across the wider Payments Risk organization. Specifically, you will partner closely with sub-teams focused on areas like risk modeling, fraud detection, and analytics. The goal of these partnerships will be to gain a holistic view of evolving risks and support joint efforts to proactively mitigate payments fraud. At the same time, you must ensure any risk controls or friction applied to customer accounts does not negatively impact our core metrics or degrade the user experience we strive to provide.

To thrive in this analyst role, a strong foundation of payments risk knowledge is essential. You should have a demonstrated understanding of how different payment methods like ACH, debit / credit cards, wire transfers and cryptocurrency work as well as their inherent risks. Working efficiently and independently in a fast-paced, high-volume environment is also crucial as you will be responsible for timely resolution of escalations. Familiarity with tools like SQL for querying large datasets would allow you to quickly analyze complex cases. While experience in analytics is preferable, the ideal candidate will be a self-starter capable of rapidly learning new technical skills.

Job Duties :

• Review high-risk transfers for potential fraudulent activity and accurately decision customer accounts escalated by Payments Risk and other teams.
• Communicate your findings to the broader team and leadership, as well as providing recommendations for remediation.
• Monitor dashboards to ensure key metrics are within target.
• Collaborate on fraud mitigation strategies and processes with a cross-functional team from Product, Engineering, and Customer Support.
• Provide feedback regarding rule performance and risk logic to corresponding Payments Risk investigations teams.

Job Requirements :

Nice To Have :

Pay Range : $108,630$127,800 USD

Commitment to Equal Opportunity

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the [Employee Rights](https : / / www.dol.gov / sites / dolgov / files / WHD / legacy / files / eppac.pdf) and the [Know Your Rights notices](https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12.pdf) by clicking on their corresponding links. Additionally, Coinbase participates in the [E-Verify program](https : / / static-assets.coinbase.com / e-verify.pdf) in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.

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AI Disclosure

For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and / or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment.