AppleCare BPR Global Change Lead

Change Lead

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! We are strengthening our team and are seeking an expert Change Lead to tackle a multi-year initiative. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies. Join us and make a difference!

The successful candidate will serve as a Change Lead for a large, cross-functional initiative, on the Global Planning, Portfolio and Change (PPC) team. This individual will be responsible for delivering change management on large, cross-functional system / process implementations and providing change management training, tools, templates and support to our internal BPR Project Managers. In this role you will partner with AppleCare project and functional teams based in the US, EMEIA and APAC to help support the roll out of a multi-year program.

You will deliver change management on a large, cross-functional initiative, including stakeholder analysis, change impact analysis, and communications and training plans. Execute and deliver Apple-developed methodology and templates acting as a reference point for queries and information. Earn respect and trust of AppleCare stakeholders, soliciting action in a fast-paced environment. Maintain and update change management framework and templates. Work independently while providing visibility and status reporting to project team, change management team and leadership.

Minimum Qualifications

8+ years of experience with change management concepts (i.e., PROSCI), tools and implementations

Proven project management experience

Effective communication and interpersonal skills across project teams, management and internal partners

Strong negotiation, influence and facilitation skills

Ability to gain trust and solicit action from project partners

Flexible, resourceful, diligent and a self-starter

Fast learner, especially related to tool / platforms and process training

Ability to identify and implement improvement opportunities

Ability to work with teams from multi-cultural backgrounds, countries, and time zones

Excellent organizational and documentation skills

Bachelor's degree or equivalent experience

Preferred Qualifications

PROSCI (or equivalent industry leader in Change Management) certification

Masters or MBA and 6 years of experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.