Account Director

Job Description

This position must be seen by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for our customers by exhibiting :

• Customer Focus : Manage and optimize the overall customer experience. Leverage network, knowledge of business process and sales expertise to create and nurture customer relationships and influence key decisions makers.
• Effective Selling : Collaborate with regional partners to utilize solutions-oriented, systematic approach to upsell. Leverage sales best practices and Broadcom's sales methodology. Minimize churn in assigned accounts and collaborate with partner resources (and others, as needed) to drive adoption and expansion.
• Account Management : Effectively manage accounts; generate short-term results while holding a long-term perspective to maximize overall account viability. Develops and drives company strategy for aligned accounts and provides timely and accurate sales forecasts and reports to inform management's strategic decision-making.
• Knowledge and Application of Software Solution Set : Know and understand specific product(s), how to identify the solution to best meet the customers' business needs and how to appropriately position the appropriate solution with customers.
• Customer Success : Ensure all renewals are maximized to protect the base. Proactively contact accounts to ensure products have been fully adopted and customer is satisfied.

Skills & Competencies :

Experience :

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.