Mortgage Servicing Customer Support Specialist

Description

Leidos is excited to announce openings for Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN.

Our dedicated Mortgage Customer Service team collaborates with the US Department of Housing and Urban Development (HUD) to foster strong, sustainable, and inclusive communities, promoting quality affordable housing for everyone.

As a Mortgage Servicing Customer Support Specialist, you will play a vital role in enhancing people's lives while expanding your understanding of Federal Housing Administration (FHA) mortgage policies and procedures.

What we offer :

Work hours : Monday - Friday, ensuring work-life balance with no weekend commitments.

Comprehensive benefits starting on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

Immediate and ongoing training programs to foster your success.

Access to Leidos stock purchase discounts and additional employee perks.

Opportunities for career advancement within the company.

Eligibility for a company-sponsored Public Trust upon hiring.

Option for voluntary overtime, depending on business requirements.

Paid Time Off (PTO) accumulated according to Leidos policy, totaling up to 15 days per year.

11 paid holidays annually.

Available Mortgage Servicing Roles :

Full-time positions (30 - 40 hours per week)

Shifts : 10 : 00 am - 6 : 30 pm ET in Indianapolis, IN (may vary based on customer demands)

Key Responsibilities :

Deliver exceptional customer service by responding to various inquiries through calls and emails regarding FHA guidelines and procedures.

Utilize your mortgage servicing knowledge to navigate a knowledge database, effectively addressing client requests.

Adhere to standard operating procedures across multiple topics, systems, and contact channels.

Document all interactions in a database accurately.

Stay updated on FHA mortgage processes and procedures to provide accurate information.

Successful Candidates Will Demonstrate :

Ability to navigate various computer systems and applications to obtain information for clients.

Excellent time management skills and reliability.

Strong written and verbal communication abilities, including professional telephone etiquette.

Keyboard proficiency of at least 40 words per minute.

Required Qualifications :

High School diploma or GED certificate.

A minimum of 2 years of experience in mortgage servicing roles (e.g., loan servicing specialist, loss mitigation specialist).

At least 1 year of experience in a contact center or customer service capacity.

Ability to obtain a Public Trust Security clearance, which includes credit and background checks.

Willingness to work an 8-hour shift (including a 30-minute lunch break), Monday - Friday, as needed by the business.

Desired Qualifications :

Knowledge or experience with FHA processes.

Experience in a Contact Center environment using Omnichannel communication.

Leidos is a global leader committed to making the world safer, healthier, and more efficient through innovative technology, engineering, and science. Our culture encourages and values diversity, fostering creativity and growth.

• Hourly pay for this position is $18-$20.

This position falls under the Service Contract Act and complies with minimum wage and Health and Welfare benefits requirements.

If you're seeking an opportunity to make a difference, we encourage you to apply. At Leidos, we're pushing beyond conventional limits - we seek those who challenge, innovate, and strive for excellence.