Patient Access Representative (Hospital Registration) - Emergency Room

Patient Access Representative

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on the idea of improving the health of our communities that means not only when you are sick but keeping you well.

MercyOne Siouxland Medical Center has earned more national recognition for quality patient outcomes than any other hospital in the region. The medical center has earned multiple honors for its leadership and excellence in several clinical areas including cardiac care, orthopedic services, vascular surgery, stroke care and cancer care.

Join the MercyOne Family! We are looking to hire a Patient Access Representative! As a Patient Access Representative at MercyOne, you will greet patients / family members and register and / or verify patient demographics, including financial and insurance information, including the entry of patient / guarantor information, obtaining patient signatures on all appropriate forms and the imaging / copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility / benefit verification on designated accounts, notifies patient / guarantor of copays and or payments for requested services, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.

When assigned to work the reception desk, the position incumbent greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions and escort or transport. Utilizes judgment in the initial screening of the patient. May adjust the sequence of registration / transportation based upon departmental guidelines and / or personal judgment when the health of the patient is in question.

Performs activities that relate to registration in a variety of settings / locations and for multiple patient types (Inpatient Admissions, Outpatient Observation and Bedded Outpatients, Diagnostic Outpatients, Ambulatory Surgery, Emergency Department Registrations, Series accounts, Lab Specimens, etc.), dissemination of patient information. Will be cross trained to perform registration / intake functions for the above noted patient types. Responsible for validating / obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and / or guarantor. Must obtain information in a variety of situations and in a professional, accurate, efficient, and courteous manner to ensure good patient relations and a smooth billing process.

Informs patient / guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits, and outstanding balances at the point of check-in. Provides financial education, referring the patient to financial counseling, as required. In the collection of funds, documents payments / actions in the patient accounting system and provides the patient with a payment receipt. Obtains signed physician orders for all tests and procedures from physicians / offices for testing and procedures. Scans orders and other documentation (ID cards, Insurance cards, etc.) into the patient accounting system. Prepares identification bracelets and patient ID labels / plates for Inpatients and Outpatients. May assist the patient in processing required insurance forms and obtains / scans patient / guarantor signatures on required forms (consent to treatment, assignment of benefits, release of information, waivers, ABNs, advance directives, etc.). Securing appropriate authorizations, if needed. May perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts.

Schedule : Full-Time Nights Wed, Thursday, Saturday 8 pm-8 : 30 am

General Requirements :

Data entry skills (50-60 keystrokes per minute). Past work experience of at least (6) six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required. Working required Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred.

Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. Accuracy, attentiveness to detail and time management skills are required.

To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must possess excellent verbal and written communications skills, presentation skills, advanced analytical skills, be well organized and maintain a highly professional manner and appearance. Strong interpersonal, consultative and relationship building skills to initiate and develop productive collaborative partnership with all levels of leadership across the organization. Ability to effectively influence results, garner support and tactfully manage complex relationships within and across the organization. Extremely high level of diplomacy and tact are required. Ability to read the subtle nuances of situation and react / plan accordingly.

Education : High school diploma or an equivalent combination of education and experience. Associate degree preferred.