PT Front Desk Receptionist

Switchboard Operator

Operates main switchboard : answers incoming calls; greets and receives visitors; directs calls and visitors to the appropriate departments / persons; receives all packages and notifies appropriate departments; performs clerical tasks as assigned by the City Secretary and / or Deputy City Secretary.

Answers incoming calls on main switchboard forwarding to appropriate departments. Greets public and directs to appropriate department, building, city location, city official and / or answer questions about city services or schedules. Performs various clerical tasks as assigned which include, but are not limited to : folding and stuffing letters; labeling envelopes; creating labels; light correspondence; inserting supplements to departmental code books; accepting packages and routing to appropriate department; maintaining front lobby area with updated information; distribution of weekly newspaper; creation of signage for meetings in conference rooms; logging in and out visitors that come through front door to various departments, and other duties as assigned.

Operates printer, computer, scanner, label maker and shredding machine. Assists other departments with clerical duties as assigned by supervisor.

Education and Experience : Graduation from high school or GED equivalent. Six months to one year experience on multi-line main switchboard preferred. One year experience with computers using Microsoft products preferred.

Necessary Knowledge, Skills and Abilities : Bi-Lingual (Spanish) (preferred not required); Typing 55 words per minute; Knowledge of Microsoft Word, Outlook, and Excel; Working knowledge of geographic make-up of City; Reading of newspapers, forms received from public and various city departments, maps, labels, handwriting; Writing messages and directions; Ability to reason when following simple verbal and written instructions and determining needs of visitors.

A person who possesses the interpersonal qualities of being outgoing, friendly, courteous, and conscientious with a genuine desire to assist others on the phone and / or in person.

Tools and Equipment Used : Switchboard / telephone, printer, scanner, shredder and office tools (letter opener, scissors, stapler, staple remover, tape dispenser, rubber stamps, ruler). Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to speak to citizens via phone or personally; use eyes to see visitors; hands to grasp, handle, or operate objects, tools, machinery or controls; reach with hands and arms; twist, lift, carry, walk, sit, kneel, bend, stretch, and hear. Non-physical demands could include, but are not limited to, time pressures, tedious and exacting work, performing multiple tasks simultaneously, frequent change in tasks / assignments. Work Environment : Noisy / Distracting at times. Drafty and changing temperatures due to opening and closing of main entrance doors. Subject to dust and direct sunlight. Selection Guidelines : Formal application, rating of education and experience; oral interview and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.