Senior Customer Success Manager

Senior Customer Success Manager

Reprise is changing the way every company sells software. For decades, every sales team and every marketing team has struggled to show their software. Failed demos are a meme of the modern business world. And if you can't show your product, you can't sell your product or run your business. Our founders felt that pain at multiple startups themselves and started Reprise as the world's first demo platform for software. Today we support the world's largest companies. Tens of thousands of sales and marketing professionals demo their product every day through Reprise. We make our customers' products look perfect : on every call, in every campaign, and on stage. We are the platform that enterprise business teams trust to get their jobs done. The need for Reprise is only increasing. AI, integrations, and large amounts of data are now core to all software and yet, prohibitive to demo. Only with Reprise can business teams use AI to show perfectly-performing features with perfect data, every time, and with full control. Reprise leads the "demo platform" category we started in 2020. Our growth is backed by leading investors : ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures. We value smarts, diversity, and drive. Smarts because we need people that can learn quickly. Diversity because it makes all of our decision-making better. And drive because we are fundamentally operators our bias is to get things done. Even if you do not meet 100% of the qualifications listed below, please consider applying anyway. We will consider candidates that do not meet all of the listed requirements.

Mission :

Own a book of delighted customers who gain increasing value from Repriseusing product expertise and trusted relationships to lead customers from onboarding to renewal and expansion.

What You'll Do :

Accelerate Customer Success from Day One

• Design and execute onboarding strategies that drive full product adoption and help customers achieve their launch goals
• Deliver hands-on training and enablement to ensure customers use the Reprise platform independently and confidently
• Create clear success milestones and proactively guide customers through their journey from implementation to value realization

Own Customer Relationships & Outcomes

Drive Retention & Growth

Navigate Complexity & Mitigate Risk

Amplify the Customer Voice

What You Bring :

Experience & Track Record

Technical & Consultative Skills

Communication & Executive Presence

Strategic & Analytical Mindset

Collaboration & Adaptability

How Success is Measured

Benefits

At Reprise we believe that startups have the responsibility to progress equity in the workplace and beyond. We are not just committed to, but passionate about building a diverse and inclusive work environment. Every candidate seeking to join Reprise is provided an equal opportunity for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, citizenship, disability, gender identity, or Veteran status.