Customer Training & Success Manager (Remote)

Customer Training & Success Manager (Remote)

Lingraphica is a mission-driven organization that provides speech-generating devices and therapy software to help improve communication, speech, and quality of life for people with communication challenges. Our Agile Delivery Leads ensure that empowered cross-functional teams are set up for success, consistently delivering high-quality outcomes that align with business goals and provide meaningful value to our users.

Job Description

Purpose

The Customer Training & Success Manager ensures that every new Lingraphica customer (both the person with communication challenges (PWCC) and their care partners) has the knowledge and confidence to use their device successfully. This role focuses on post-sale device training : helping customers and caregivers understand both the mechanics of device use and how to apply it in their daily lives.

The Manager will also play a key role in shaping Lingraphica's broader Customer Training & Success program, partnering with Product, Sales, and Marketing to align strategy, content, and messaging across the full customer journey. They will contribute to the creation of playbooks and curriculum that allow trainers to "meet people where they are," adapting training to each customer's knowledge base, persona, and goals, and support internal training efforts to ensure Lingraphica staff and trainers are equipped to deliver those experiences consistently.

Essential Duties & Responsibilities

Customer Training & Success

• Proactively reach out to all new customers post-sale to introduce and offer device training.
• Deliver one-on-one and small group training for PWCCs and care partners, tailored to their needs and comfort with technology.
• Facilitate group training sessions through the Lingraphica Device Users Community.
• Provide an adaptable training program that meets customers where they are, whether they need just one session to get started or ongoing check-ins to build confidence over time.
• Focus training on both the mechanics of device use and how to apply it in daily life.
• Document all customer interactions and outcomes in the CRM.

Curriculum & Content Development

Cross-Functional Collaboration & Program Development

Success in This Role Looks Like

Qualifications

Education & Experience

Knowledge, Skills & Abilities

Additional Information

Travel Requirements :

Travel may be required to 2-3 times per year for in-person team meetings, all-company meetings, and occasional conferences.

Work Environment & Physical Demands :

In this role, individual works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer and video conference technology with or without a reasonable accommodation.

Accommodations :

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lingraphica and Pay Transparency :

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $84,000 and $105,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.