YUM is hiring : Sr. UX Researcher (4227) in Plano

Pizza Hut is looking for a customer-obsessed Senior User Experience Researcher who is passionate about understanding people and translating insights into meaningful product decisions. As part of the US UXD team, you’ll support technology and product teams by uncovering the motivations, behaviors, and needs of our customers, internal users, and franchise partners. Your work will inform customer-centered solutions across all US digital products including PizzaHut.com, the Pizza Hut mobile app, and internal tools that drive franchise success.

You’ll join a fast-paced, collaborative, and insight-driven culture that values curiosity, clarity, and impact. At Pizza Hut, research plays a foundational role in how we build better experiences, and better pizza, for everyone.

Key Responsibilities :

Lead research strategy and execution across product areas with guidance and coaching from UX and product leadership.

Help define the right research questions and methods to support business goals and user needs.

Collaborate closely with designers, product managers, engineers, and data analysts to turn insights into action.

Promote a culture of evidence-based decision-making across teams.

Balance strategic generative research with tactical evaluative work to support product development at every stage.

Clearly communicate findings through impactful storytelling, workshops, and artifacts that drive alignment and clarity.

Contribute to the culture and evolution of the UX and product teams.

Qualifications :

5+ years of UX research or related experience is required.

A portfolio or collection of case studies demonstrating your research process and impact is strongly encouraged.

Deep expertise in a wide range of qualitative and quantitative research methods, including but not limited to user interviews, usability testing, surveys, diary studies, ethnographic observation, and concept testing.

Experience synthesizing insights from multiple sources (research, data, stakeholder input) to influence product strategy.

Experience using research and design tools like UserTesting, Fullstory, and Figma.

Experience conducting workshops and knowledge of Design Thinking principles.

Strong facilitation, storytelling, and communication skills tailored to diverse audiences (from engineers to executives).

Experience working in agile product environments and collaborating cross-functionally to deliver customer value.

Foundational understanding of design principles and how research informs experience design.

A strong sense of curiosity and a drive to advocate for users throughout the product development lifecycle.

Ability to operate independently on complex research initiatives while actively contributing to a collaborative team environment.

Enthusiasm for solving problems, building systems, and helping teams think deeply about their users.

A degree in a related field such as human-computer interaction, psychology, anthropology, information science, or similar is preferred.

About the Team : The US Pizza Hut UX team is a mighty group of designers and researchers obsessed with delivering simple, impactful, and accessible experiences for our customers and partners. We’re passionate about pizza, people, and purpose23. We embrace challenge, encourage experimentation, and champion a customer-centered mindset in everything we do. Our mission? To feed more possibilities, and help Pizza Hut lead with insight, empathy, and innovation.

Salary Range : $106,700 to $125,400 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you’ll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we’ll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we’ll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include :

Hybrid work schedule and year-round half day Fridays

Onsite childcare through Bright Horizons

Onsite dining center

Onsite gym with fitness classes and personal trainer sessions

4 weeks of vacation per year plus holidays and time off for volunteering

Tuition reimbursement and education benefits

Generous parental leave for all new parents and adoption assistance program

401(k) with a 6% matching contribution fromYum!

Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it’s donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program – the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy,sexual orientation, orgender identity),national origin,age,disabilityandgenetic information (including family medical history).

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