Overview
Salary Range : $18 - $22
Organization : The Center for Autism and Related Disorders (CARD) is seeking highly motivated professionals to join our team. CARD is a founder-owned, mission-driven organization and one of the world\'s largest and most experienced providers treating individuals with autism spectrum disorder across ages. CARD uses applied behavior analysis (ABA) to address behaviors and deficits commonly associated with autism and develops quality, individualized treatment programs. CARD has locations throughout the US and operates with a network of trained behavior technicians, Board Certified Behavior Analysts, and researchers to support patient success. Address : 1212 N San Dimas Canyon Rd, San Dimas, California 91773.
Position Overview
Position Overview : The Operations Coordinator Technician assists the Operations Manager in the day-to-day operations of the center and works under the supervision of the Operations Manager. This role is responsible for assisting the Operations Manager in tasks such as opening / closing the center, scheduling, maintaining client / employee files, cleaning, and other operational duties. This position has no direct reports.
Responsibilities
- Opening and / or closing the center based on business needs
- Day-to-day scheduling and adjustments, with oversight from the Operations Manager
- Coordinate and assist major and minor scheduling changes as directed
- Optimize schedules to meet hours goals
- Monitor client and technician cancellations in accordance with cancellation policies
- Support patients and clinicians during center-based services
- Regular cleaning and sanitizing of entryways, common areas, high-traffic spaces, and other areas as directed
- Assist with preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA
- Greet visitors and maintain a warm, welcoming environment with excellent customer service
- Potential to train as a behavioral technician and fill in as a technician or provide routine therapy hours as determined by leadership
- Maintain inventory of all company equipment
- Attend required trainings and meetings
- Represent CARD professionally and ethically to internal and external stakeholders
- Additional duties as assigned
- Management of employer and patient property
Requirements
High school diploma, GED, or equivalentBachelor's degree in health administration, business or related field preferredProject management experience preferredBilingual in English and Spanish preferredKnowledge, Skills and Abilities
Flexible schedule to accommodate clinic and patient needs (including some evenings and / or weekends)Active listening and problem-solving skills to provide exceptional customer serviceAbility to respond to day-to-day operational requirements in a professional and timely mannerAbility to prioritize and multi-task to meet deadlinesExcellent interpersonal relationship skills and ability to work with individuals at all levelsStrong written and verbal English communication skills, including phone and email etiquetteProficient computer skills including MS Excel, Word, Outlook; ability to provide basic IT support and use new computer systems and iPadsKey characteristics : organized, dependable, good listener, professional, detail-oriented and collaborativeWork Environment
Includes a typical office environment with exposure to noise or adverse environmental factors.
Physical Requirements
Ability to sit for prolonged periodsAbility to lift and carry up to 25 lbsAbility to work extended hours using a computer, iPad, phone, and office equipmentBe able to work with patients in various settings (e.g., floor seating, small chairs, home, school, clinic, community)Move frequently to gather materials, respond to patient movements, and provide instruction in multiple environmentsPosition oneself to respond to movements and behaviors, including bending, kneeling, or blocking access as neededVisual tracking to monitor patient movements and surrounding environmentOccasionally assist with safety and behavioral management as neededAbility to teach and model vocal and gross / fine motor skillsWork in indoor and outdoor settings as related to the patient\'s environmentNote : Essential duties and responsibilities are as listed above.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with governing laws and CARD policy.
EEOC notice : Please access the Workplace Poster and relevant rights information in the posting materials.
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