Public Safety Telecommunicator (PT)
This position is responsible for receiving emergency and non-emergency calls, initiating the appropriate response, and monitoring field responder activity. This position reports to the Public Safety Telecommunicator Supervisor.
Essential Job Functions :
- Answers emergency and administrative telephone lines.
- Dispatches Police and Fire units as appropriate.
- Conducts queries and enters / maintains records via Alabama Criminal Justice Information Center and National Crime Information Center databases.
- Maintains databases and paperwork for Computer Aided Dispatch (CAD) and associated Records Management Systems (RMS).
- Provides administrative support for communications operations.
- Performs other related job duties as assigned.
Agency-Wide Competencies :
Professional ExcellenceCommunicationTeamworkEngagementPublic ServiceQualifications :
Education and Experience : High school diploma or equivalent; or an equivalent combination of education and experience.
Possession of or ability to readily obtain Alabama Criminal Justice Information Center and National Crime Information Center certification within six months of employment.Possession of or ability to readily obtain the Public Safety Telecommunicator I certification within six months of employment.Knowledge, Skills, and Abilities :
Knowledge of communications software and hardware.Knowledge of Alabama Criminal Justice Information Center and National Crime Information Center guidelines.Knowledge of City streets and geography.Knowledge of the Computer Aided Dispatch system.Knowledge of local government operations, policies and plans, and modern office practices and procedures.Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.Skill in operating two-way radios and multi-line telephone systems.Skill in making decisions in stressful situations.Skill in using computers for data entry, word processing, and / or accounting purposes.Skill in the use of small office equipment, including calculators, copy machines or multi-line telephone systems.Skill in effective communication, both orally and in writing.Ability to meet and deal with employees and the public in an effective and courteous manner.Ability to get along with others and work effectively with the public and co-workers.Ability to deal with confidential and sensitive matters.Ability to use computers for data entry, word processing, and / or accounting purposes.Ability to work independently, work well with others, and manage time effectively.Physical Demands :
The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed while intermittently sitting, standing, or stooping.
Work Environment :
The work is typically performed in an office environment.
This position is Temporary and not eligible for benefits.
A job requirement of this position is working night, weekend, and holiday hours. Are you able to meet this requirement? Yes or No. Required Question.