Customer Engagement Account Executive - Telco

Customer Engagement Account Executive - Telco

The product segment team has the mission of accelerating Pega's growth and scaling our business in specific product areas that are key to the growth and success of Pega and our clients. As a 1 : 1 Customer Engagement sales specialist, you will report directly into the Pega sales organization but enjoy close links with the product segment team through matrix reporting to Sales Leadership.

You will have access to Pega's market-leading solutions, uncapped earning potential and the world's most innovative organizations as reference-able clients. You will be a thought leader, a true partner and a collaborator with clients seeking to rethink the way they run their business.

Penetrate new organizations / accounts or radiate within the existing customer base for 1 : 1 Customer Engagement opportunities and to meet or exceed defined booking targets. Leverage MEDDPICC and Challenger selling principles for product segment opportunities by providing insight to the customer as the basis of the commercial conversation, teaching customers something new / valuable about how to compete in their market. Through training, become deeply conversant in Pegasystems' value propositions for 1 : 1 Customer Engagement including the technology, differentiators, customer references and solutions to learn how to map solutions to client needs and develop an expertise in Pegasystems for the product segment. Work and sell with Partners on opportunities.

Comfortable dealing with senior executives in marketing, retention, customer experience, (digital) channels, data and analytics, customer value management. Excellent communication skills with the ability to interact with both senior business and IT managers within large blue-chip organizations. Comfortable working in an entrepreneurial, high growth and pressurized environment. Able to grasp new technology concepts quickly and think creatively. Able to communicate and organize up, down and across the organization to get desired outcomes.

Bachelor's Degree or equivalent work experience. 8-10+ years' selling complex enterprise software solutions to major organizations and / or equivalent in a marketing services / consultancy / agency environment. Extensive knowledge of the CMO, Retention Executive, Revenue Officer etc., Next Best Action, predictive analytics and real-time marketing services and products from an enterprise technology perspective. Thorough understanding of the Digital Marketing landscape including Paid Media & Social.

Gartner and Forrester Analyst acclaimed technology leadership across our categories of products. The opportunity to join, contribute to and learn from, the market-leading global team. Continuous learning and development opportunities. An innovative, inclusive, agile, flexible, and fun work environment. Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.