Financial Center Manager - Hillsboro Village

Financial Center Manager

This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities :

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities :

Diversity & Inclusion Champion : Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data : Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement.

Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.

Risk Manager : Leads and encourages the identification, escalation, and resolution of potential risks.

People Manager & Coach : Knows and develops team members through coaching and feedback.

Financial Steward : Manages expenses and demonstrates an owner's mindset.

Enterprise Talent Leader : Recruits, on-boards, and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.

Required Qualifications :

1+ years of leadership experience demonstrated through one or a combination of the following : coaching, training, and / or motivating a diverse work team

Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client

Collaborates effectively to get things done, building and nurturing strong relationships

Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives

Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed

Communicates effectively and confidently and is comfortable engaging all clients

Has the ability to learn and adapt to new information and technology platforms

Applies strong critical thinking and problem-solving skills to meet clients' needs

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

Efficiently manages time and capacity

Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment

Can interpret performance results, find opportunities to drive success and hold others accountable to results

Can be flexible to work weekends and / or extended hours as needed

Desired Qualifications :

1+ years of management experience including hiring, coaching, and developing direct reports

Experience in financial services and knowledge of financial services industry, products, and solutions

Experience working in an environment with individual and team goals where goals were routinely met or exceeded

Bilingual skills

Skills :

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift : 1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.