Senior Client Success Manager

Job Description

Job Description

About Oversight

Oversight is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, Oversight works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes. Learn More.

Position Overview

As a Senior Client Success Manager (CSM) at Oversight, you’ll serve as a trusted advisor to our key clients—driving retention, growth, and long-term success. You’ll lead strategic customer relationships, ensure product adoption, and collaborate cross-functionally to deliver exceptional client experiences.

This role is ideal for someone who thrives on solving business challenges, building strong partnerships, and helping enterprise clients realize measurable value from our solution. You will be accountable for meeting or exceeding gross and net retention, upsell / cross-sell, and other key client KPI goals through strategic account planning and proactive client engagement.

This role is responsible for deeply understanding the client journey and ensuring ongoing alignment with client outcomes. The Senior CSM also serves as the Voice of the Client within Oversight, collaborating closely with teams across Implementation, Delivery, Product, Finance, Support, and others.

Key Responsibilities

Client Success Strategy

• Manage and nurture strategic relationships with your client portfolio.
• Develop proactive strategies aligned with evolving client and business goals.
• Achieve and exceed gross and net retention goals.

Strategic Account & Relationship Management

Client Engagement and Advocacy

Oversight Product Knowledge

Risk and Escalation Resolution

Department Navigation & Collaboration

Qualifications and Skills