Principal Product Manager - Experience Agents

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thats work worth doing.

Principal Product Manager - Experience Agents

Role Summary

Were excited to announce that we are hiring a product leader to spearhead the development of Qualtrics Experience Agentsinnovative AI-powered agents designed to help organizations gain deeper insights and enhance customer and employee experiences in real-time. This position represents a unique "0 to 1" opportunity within a scaled enterprise, allowing the successful candidate to leverage their creativity and vision in a startup-like environment while benefiting from the resources and support of a recognized market leader. The product leader will be responsible for defining the strategy, roadmap, and positioning of Experience Agents, ensuring they deliver exceptional value to our clients. This role is perfect for someone who thrives on building transformative solutions and is eager to make an impact in an organization that values innovation. Join us in reshaping the future of experience management and driving meaningful change across industries!

How Youll Find Success

• Define and deliver the first generation of Experience Agents  that take action on experience data closing feedback loops, resolving friction, and driving personalized engagement across channels.
• Own core agent capabilities  across sensing, reasoning, and acting from natural language understanding to decision orchestration and multi-channel response.
• Collaborate deeply with XM product teams  to embed agents into customer and employee workflows, ensuring they enhance rather than disrupt the experience.
• Partner with AI / ML, design, and engineering  to create intelligent agents that are trustworthy, context-aware, and outcome-driven.
• Drive adoption across industries  by developing templates and strategies that scale agent capabilities across key verticals like healthcare, retail, and B2B services.

How Youll Grow

Things Youll Do

What Were Looking For On Your Resume

What You Should Know About This Team

Our Teams Favorite Perks and Benefits

The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please let your Qualtrics contact / recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range

$164,500 — $299,500 USD