HVAC Service Manager

Position : HVAC Service Manager

Location : Livermore, CA (Remote)

Type : Full time

Summary :

The Service Manager is responsible for overseeing all aspects of our commercial cooling service operations, ensuring the highest level of customer satisfaction and technical excellence. As a key service operations lead, the Service Manager will effectively develop and manage our service operations in a manner that promotes our customer satisfaction, service market growth, and the company s profitability. The successful candidate will be some who is looking for an exciting opportunity to be part of the decision-making group in a growing company where he / she can pursue his / her interest and career growth across functions and geographies.

Job Responsibilities and Duties :

• Serve as a technical resource for service technicians, providing guidance on troubleshooting, diagnostics, installation and repair techniques. Stay updated on the latest advancements in commercial cooling technology and best practices.
• Lead and manage service providers and support staff, providing guidance, training, and technical support to ensure optimal performance and productivity.
• Lead service team and manage emergency response system to ensure service calls are answered 24 / 7 and response to customers within 15 minutes.
• Oversee the service cases, ensuring timely response and resolution of customer issues. Monitor service activities to ensure compliance with company standards and customer expectations.
• Manage customer relationships, provide solutions for customer escalations, and track customer satisfaction. Regularly contact customers to evaluate service performance, solve issues and seek opportunities for improvement.
• Assist Service Director to define service team goals and objectives, establish service annual performance and financial targets, and direct service operations to achieve business goals and objectives.
• Oversee all aspects of our daily service operations including preventative maintenance and repair, 24X7 EM service delivery, installation, technical support.
• Drive profitable growth through the delivery of quality service on time and within service timeline. Continuously look for ways to be cost effective.
• Organize and facilitate monthly service operation reviews, identify area for improvement and initiate changes
• Oversee the management of HVAC service partners, suppliers, and 3rd party service providers. Monitor performance metrics and quality control systems to ensure quality delivery and optimization of performance.
• Support service leader on the negotiation of service contracts to ensure that service contracts are well-designed and set the company up for quality control, cost management, and future business opportunities.
• Participate trade show or expo presentations, seminars and education that promote the image of the company and its products and services

Skills / Qualifications :