Senior Coordinator, Business Support

Support Associate

We are seeking a detail-oriented, proactive, and collaborative Support Associate to join our Waste Operations & Recycling team. This hourly position plays a critical role in ensuring timely and effective resolution of service escalations from stores, clubs, and distribution centers related to solid waste and recycling. The role also supports business operations through data collection, reporting, and continuous improvement initiativeshelping drive efficiency, sustainability, and operational excellence across the enterprise.

Shift Information

Tuesday Saturday 8 : 00AM-5 : 00PM CST

Key Responsibilities

• Issue Management & Escalations : Monitor and manage the escalation inbox and ServiceChannel (work order management system) to troubleshoot and resolve service issues related to solid waste and recycling.
• Reporting & Analysis : Review, analyze, and report on aging work orders, missed services, and other key performance indicators. Conduct data gathering and basic statistical analysis to identify trends and recommend solutions.
• Collaboration & Communication : Partner with internal teams and external vendors to ensure timely service delivery and issue resolution. Serve as the team's representative on weekly All Hands calls, providing operational updates and insights.
• Operational Support : Assist in implementing new or changing processes, initiatives, or program rollouts. Track calendars, coordinate meetings, and manage expenses for leadership as needed to ensure smooth operations.
• Documentation & Compliance : Maintain accurate records of escalations, resolutions, and follow-ups. Ensure all processes align with company policies, ethics, and integrity standards.
• Continuous Improvement : Identify recurring issues and recommend process enhancements to improve service quality and reduce escalations. Support innovation and digital transformation initiatives within waste and recycling operations.

Qualifications

Walmart Values in Action

Compensation & Benefits

For detailed benefit and eligibility information, visit One.Walmart.com.

Minimum Qualifications : Associate's degree in Business Management, Logistics, Computer Science, or related field OR 1 year's experience in operations, retail, project management, or related area.

Preferred Qualifications : Contact Center, Customer Service, Microsoft Office

Primary Location : 2608 Se J St, Bentonville, AR 72712, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.