Consumer Complaints CoordinatorIIGlobal Lending Services • Greenville, SC, US
Consumer Complaints CoordinatorII
Global Lending Services • Greenville, SC, US
1 day ago
Job type
- Full-time
Job descriptionMinimum of a high school diploma or equivalent required Auto finance industry experience preferred Excellent interpersonal skills : effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business Strong verbal and written communication skills Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business Team player that can adapt in a fast-pace and changing environment Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities Commitment to exemplifying the organizational core values and key competencies This position is full-time While performing the essential duties of this job, the associate is regularly required to : Remain in a stationary position up to 100% of the workday Constantly operate a computer and other standard office equipment Talk and hear to exchange accurate information Have close visual acuity to perform activities such as : preparing and analyzing data and figures; viewing a computer terminal; extensive reading
Consumer Complaints Coordinator II
The Consumer Complaints Coordinator II is responsible for supporting legal and compliance-related activities, including Consumer Complaint Management functions by investigating and drafting responses to consumer complaints received by GLS.
How Will You Drive Value Within The Organization As A Consumer Complaints Coordinator II?
- Intake, review, research, and respond to written and verbal complaints, escalating issues to management as necessary
- Timely and thoroughly investigate consumer complaints, including conduct review of account records, interacting with appropriate operational associates and managers, reviewing and summarizing consumer phone calls, etc.
- Timely and accurately prepare thorough complaint assessment reports and written responses to consumer complaints for review by management
- Escalate issues to management as appropriate, making recommendations for actions to be taken
- Track and communicate findings from all reviews to management
- Support the licensing and state examination processes, including but not limited to gathering documents and filing routine state registration items
- Assist with other Legal & Compliance team deliverables and special projects as needed
- Maintain electronic records and files that support work performed, results and outcomes
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other members of management and associates
- Perform additional assignments as required by the needs of the company or as directed by management
What Should You Already Know To Be Successful As A Consumer Complaints Coordinator II?
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