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Vendor Relationship Analyst
Vendor Relationship AnalystBeazley Group • West Hartford, Connecticut, United States
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Vendor Relationship Analyst

Vendor Relationship Analyst

Beazley Group • West Hartford, Connecticut, United States
2 days ago
Job type
  • Full-time
Job description

General

Job Title : Vendor Relationship Analyst

Division : Claims

Reports To : Per Beazley's Org Chart

Key Relationships : Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the delegated claims administrators, law firms, external auditor firms, Risk, Compliance, Procurement and Operations Resilience Teams, and other Beazley departments involved in upstream and downstream processes.

Job Summary : The Vendor Relationship Analyst supports the oversight and management of third-party service providers, including Delegated Claims Administrators (DCAs), panel law firms, and loss adjusters to ensure service delivery aligns with business objectives, regulatory requirements, and performance standards. The role will focus on vendor due diligence, performance monitoring, issue resolution, data analysis, MI reporting, collaboration with internal stakeholders, and ensuring compliance with regulatory, contractual, and internal governance standards.

Key Responsibilities :

Vendor Onboarding and Due Diligence

  • Perform and maintain the end-to-end due diligence for the onboarding for claims vendors
  • Utilise Lloyd's registration and compliance systems, such as Lloyd's Insights, Atlas, Crystal, Lloyd's Contract Confidence tool, and DCOM as appropriate
  • Maintain accurate vendor records and contract repositories

Audit Planning and Recommendation Management

  • Plan and schedule vendor audits in collaboration with Claims Team Members and maintain a centralised audit calendar and tracking system
  • Ensure timely communication with vendors regarding audit scope, timelines, and required documentation
  • Monitor progress of ongoing audits and maintain detailed records of findings and escalate delays or critical issues to relevant stakeholders
  • Develop and maintain dashboards or reports to track audit status, outcomes, and trends
  • Review audit findings, extract actionable recommendations and coordinate with internal teams and vendors to validate and prioritise recommendations
  • Track implementation of remediation plans to ensure timely and effective resolution
  • Conduct follow-ups or re-assessments where necessary
  • Ensure closure of audit actions is documented and evidenced
  • Oversight and Performance Management

  • Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees
  • Highlight trends, emerging risks, or areas of underperformance for escalation
  • Participate in periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches
  • Relationship Management

  • Act as the primary point of contact for vendors and internal stakeholders on a day-to-day basis
  • Coordinate communications between internal claims teams and external vendors
  • Participate in regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement
  • Risk, Governance and Compliance

  • Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions
  • Support regulatory reporting, internal audits, and board / committee papers on vendor oversight
  • Ensure compliance with internal policies and regulatory requirements
  • Escalate material risks, breaches, or underperformance through appropriate governance channels
  • Support initiatives to enhance efficiency based on audit insights and strengthen vendor partnerships
  • Contribute to the development of audit frameworks and best practices.
  • Personal Specification :

    Education and Qualifications

  • Degree in any discipline (preferred but not essential)
  • Knowledge & Experience

  • Excellent vendor management, negotiation, and relationship-building skills
  • Strong analytical ability with experience producing MI, dashboards, and performance reports
  • Experience of operating within formal governance structures and assurance frameworks
  • Skills & Abilities

  • Excellent written and verbal communication skills are essential for conveying complex information to various stakeholders
  • Language skills (in addition to English) with a preference for Spanish, French and German.
  • Ability to adapt to changing regulations and business environments
  • Ability to build and maintain relationships with internal and external stakeholders
  • Ability to prioritise tasks, manage multiple projects, and meet deadlines
  • Governance and controls mindset
  • Commitment to staying up-to-date with the latest regulations and best practices.
  • General

    It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to :

  • Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.
  • Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
  • Display business ethics that uphold the interests of all our customers.
  • Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
  • Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
  • Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
  • Who We Are :

    Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market. Our goal is to become the highest performing sustainable specialist insurer.

    Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons.

    Our Culture

    We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world. Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability. Our three core values inspire the way we work and how we treat our people and customers.

  • Be bold
  • Strive for better
  • Do the right thing
  • Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us - our ambitious inclusion & diversity and sustainability targets are testament to this.

    We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment. We actively encourage and expect applications from all backgrounds. Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success.

    Explore a variety of networks to assist with professional and / or personal development. Our Employee Networks include :

  • Beazley RACE - Including, understanding and celebrating People of Colour
  • Beazley SHE - Successful, High potential, Empowered women in insurance
  • Beazley Proud - Our global LGBTQ+ community
  • Beazley Wellbeing - Supporting employees with their mental wellbeing
  • Beazley Families - Supporting families and parents-to-be
  • We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as :

  • Internal Pathways (helping you grow into an underwriting role)
  • iLearn (our own learning & development platform)
  • LinkedIn Learning
  • Mentorship program
  • External qualification sponsorship
  • Continuing education and tuition reimbursement
  • Secondment assignments
  • The Rewards

  • The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization
  • Attractive base compensation and discretionary performance related bonus
  • Competitively priced medical, dental and vision insurance
  • Company paid life, and short- and long-term disability insurance
  • 401(k) plan with 5% company match and immediate vesting
  • 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs
  • Up to $700 reimbursement for home office setup
  • Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance
  • Up to 26 weeks of fully paid parental leave
  • Up to 2.5 days paid annually for volunteering at a charity of your choice
  • Flexible working policy, trusting our employees to do what works best for them and their teams
  • Salary for this role will be tailored to the successful individual's location and experience. The expected compensation range for this position is $65,000-$75,000 per year plus discretionary annual bonus.

    Don't meet all the requirements? At Beazley we're committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway. You might just be the right candidate for this, or one of our other roles.

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    Relationship Analyst • West Hartford, Connecticut, United States

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