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Student Account Specialist - Student Financial Services

Student Account Specialist - Student Financial Services

APUAzusa, CA, US
1 day ago
Job type
  • Full-time
Job description

Student Account Specialist - Student Financial Services

Advises and directs students regarding financial aid, state aid, federal loans, institutional aid, scholarships, debt management, and alternative loans. Ensures students clearly understand the processes of applying for and accepting financial aid. Communicates with students and assists students to resolve outstanding balances and ensure that students can stay current with payment obligations.

Required Education

  • Bachelor's degree required.
  • Master's degree preferred.

Required Experience

  • Two to four years of experience in a related field, with higher education experience preferred.

    • Primary Duties / Essential Functions

  • Responds in a timely manner to student inquiries regarding the process of funding their education with federal loans, alternative loans, and other sources of funding.
  • Responsible for managing student accounts as an effort to reduce overall accounts receivable by communicating with students while still in attendance, at the same time ensuring the timely transfer of "non-current" students with a balance to the collection department.
  • Accurately and timely releases excess funds, monitors enrollment verification with each student, and provides timely follow-up on changes that may affect student aid.
  • Regularly assists with the processing of university enrollment forms and other financial forms, ensuring accuracy and completion.
  • Leads program-specific orientations, informational meetings, and training sessions on either the main campus or regional centers.
  • Some evening and / or weekend hours are possible to provide direction and advice regarding paying for education.
  • Maintains and adheres to all FERPA regulations, federal, state, and institutional guidelines and standards, complying with all federal, state, and institutional financial aid regulations and following all Azusa Pacific University's set standards.
  • Responsible for daily electronic timekeeping as it applies to the scope of this position.
  • Regular and punctual attendance as required by the supervisor, based on departmental needs.
  • Must participate in commencement.
  • Committed to a Christ-centered, multicultural community that values diversity.
  • Support, affirm, and sustain the university's beliefs, values, and mission in all facets of one's role and through adherence to the university's daily living expectations.
  • Performs other duties as assigned by supervisor.

    • Skills

  • Must have exceptional customer service skills, excellent communication and problem-solving skills, and the ability to exercise independent judgment and discretion.
  • Ability to work in a team environment.

    • Mental Demands

  • Ability to communicate effectively (fluent in the English language, reading, writing, technical interpretation, understanding written and verbal instructions).
  • Ability to understand document procedure; organizational skills; ability to multitask; ability to exercise independent judgment and discretion; logical problem-solving.
  • In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.

    • Physical Demands

  • Ability to lift, pull, grasp, bend to lower file drawers and reach to top of 4 drawer file cabinet.
  • Ability to lift up to 20 lbs.
  • Repetitive keyboard work.
  • Telephone usage-hearing and speaking. Intermittent sitting and standing.
  • Ability to conduct business at other offices on campus.

    • Visual Demands

  • Computer monitor and reading.

    • Environment

  • Pleasant office, comfortable temperatures.
  • Multiple conversations and transactions occurring simultaneously.

    • Technologies

  • Proficient in Google Apps., Microsoft Office, Word, and Excel.
  • PeopleSoft knowledge preferred.

    • Compensation

  • Grade 8 : $21.44 to $24.66 is the hourly compensation for this role and reflects what Azusa Pacific University reasonably expects to pay for this position. Actual compensation may vary based on the qualifications, experience, and internal equity. In addition to compensation, APU offers a competitive benefits package.

    • Azusa Pacific University is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation.

    Azusa Pacific University will conduct a background check on all final candidates.

    Review of applications will begin immediately, and the position will remain open until filled unless otherwise stated. Azusa Pacific University does not discriminate on the basis of race, color, national origin, sex, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.

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    Student Account Specialist • Azusa, CA, US

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