Senior AWS Connect Architect

Job Description

Job Description

Job Summary :

We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems , with a strong preference for healthcare industry experience .

Key Responsibilities :

Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)

Integrate Amazon Connect with CRMs and healthcare systems

Leverage AWS services (Lambda, Lex, Kinesis, DynamoDB, S3) to build intelligent workflows

Ensure solutions meet HIPAA and compliance standards

Guide engineering teams, provide technical leadership, and define best practices

Optimize performance, reliability, and security of contact center platforms

Required Skills :

10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers

Strong AWS expertise (Lambda, S3, CloudWatch, API Gateway, IAM)

Solid understanding of telephony, SIP, IVR, and contact center operations

Proven ability to design secure, scalable cloud architectures

Excellent communication and stakeholder leadership skills

Preferred :

Healthcare industry experience (HIPAA, PHI handling)

AWS Solutions Architect Professional certification

Experience with AI / ML features, Infrastructure as Code (CloudFormation / Terraform)