Community Manager Job at AIM Center, Inc. in Chattanooga

Overview

AIM CENTER, INC. — Job Description

Position Title : Community Manager

Reports To : Housing Director

Job Classification : Full-Time, Exempt

Supervisees : AIM Housing Maintenance Manager

Position Purpose

In support of the AIM Center's mission, this position is responsible for the operation and maintenance of the AIM Center's Permanent Supportive Housing properties. The core responsibilities include day-to-day operations of the properties, including income and expenses, supervision of maintenance staff, and implementation of AIM Housing Resource Center policies and procedures to ensure well managed and maintained properties. This position supports residents through a supportive, professional relationship.

Essential Duties and Responsibilities

Property Management Duties

• Provides overall site management of the assigned properties, including budget management, marketing and leasing, site appearance, work order requests, and eviction proceedings.
• Provides periodic reports on occupancy, maintenance, notices and evictions, financials, and program / regulatory matters.
• Responsible for new resident intake and move-in process, including management of the waiting list, unit offers, orientation, lease preparation and signing.
• Ensures prompt processing and accurate maintenance of all resident documents and forms including leases, interim and annual recertifications.
• Provides oversight and assistance to the process of collecting rents and other monies and ensures that all transactions are processed accurately and completely.
• Manages resident complaints and questions, appeals requests, reasonable accommodation requests, payment arrangements, transfers, utility and maintenance charges, and tenant accounts receivable.
• Performs regular inspections of property to ensure proper maintenance.
• Prepares written recommendations for physical repairs and / or improvements, supplies, materials and equipment to the Director of Housing.
• Reviews completed and outstanding work orders regularly and ensures timely completion.
• Ensures operation of the site and site personnel in compliance with applicable federal, state, and local law, including Fair Housing, Landlord and Tenant Law, building and fire codes, Employer / Employee Law, and Occupational Health and Safety regulations.
• Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Director of Housing.
• Ensures operation of the site in compliance with affordable-housing program-related laws and regulations (e.g., HUD Low-Income Public Housing, PBRA, LIHTC, HOME, CDBG).
• Provides outstanding customer service by responding to phone calls, emails, and written correspondence promptly and professionally.
• Manage confidential matters with discretion.
• Promoting Stable Housing and Independent Living
• Encourages appropriate social behavior and other skills to help promote a person’s independence while in the community.
• Assists people in advocating for themselves and learning more about their rights as renters.
• Relationship and Community Building
• Establishes and maintains effective working relationships with fellow AIM Center employees, residents, service providers and contractors, always displaying a friendly and courteous attitude.
• Builds positive relationships within the community including community members, law enforcement, housing and social service agencies.
• Develops and maintains a professional rapport with residents receiving support while promoting self-determination and dignity of risk.
• Promotes residents' participation in educational, employment, support, recreational, and enrichment opportunities available at the AIM Center and in the community, including Clubhouse Socials.
• Supports monthly resident meetings and mediates disputes among tenants; responds quickly to issues or questions.
• Other
• Exhibits and encourages behaviors that uphold the AIM Center’s core values.
• Provides transportation for housing residents to community events and activities, including those hosted at the AIM Center.
• Maintains necessary competence to complete job duties as described, including required training and certifications.
• Clubhouse Generalists have generalist roles and share employment, community support, evening / weekend / holiday, and unit responsibilities. Central to this role is the energetic engagement of members in all aspects of unit and Clubhouse operations.
• Other job duties as assigned.

Required Education / Training / Experience

Preferred

Mandatory Qualifications / Skills / Traits

AIM Center, Inc. is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, religion, disability, or age.

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