Director Operations (74469)

Director of Operations

The Director of Operations reports to the Senior Vice President.

The major responsibilities of the position include, but are not limited to, the following duties :

Manage daily operational and administrative functions across security contracts employing Inter-Con employees

Keep the SVP apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner

Support the SVP operational decision-making process

Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness

Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption

Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

Qualifications

Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. MS Word, Excel, Access, SharePoint)

An understanding of security operations and contracts management preferred.

Understand operational KPIs and ability to utilize data to drive operations

Strong interpersonal, critical thinking and time management skills.

A great communicator that gets the value of teamwork.

Experience in general office setting in a supervisory role preferred.

Comfortable in an ever changing, fast paced, sometimes stressful environment.

Technologically savvy - experienced with MS Office Suite.

Working knowledge of technology driven scheduling platforms a plus.

Project management experience. PMP certification a plus.

Adept in leading teams in complex problem solving.

Customer Service orientation required.

Able to interact in a corporate environment and effectively communicate with all levels of management.

Must be flexible and possess the ability to meet deadlines in a high tempo environment.

Excellent time-management, organization and multi-tasking skills required.

A dependable team player with business maturity, enthusiasm, and a positive work attitude.

Ability to work in a matrixed environment.

A positive and upbeat team member!

Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and / or project management role.

Physical Requirements :

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.

Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.

Time flexibility depending on the needs of the company.

Duties, responsibilities, and activities may change at any time with or without notice. Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment