Product Analyst

Title : Product Analyst

Location : McLean, VA

Duration : Contract / Fulltime

Job description :

Product Analyst : Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless Clients experience.

Work :

• Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective.
• Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
• Troubleshoot product questions and technical challenges.
• Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve.
• Create test scripts and test product features.
• Demo solution options, existing functionality, and new functionality in various business settings.
• Understand and proactively utilize Modern Delivery practices.
• Actively participate in all agile ceremonies
• Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
• Understand and quickly learn Client's Salesforce technology and value.
• Understand and quickly learn business use cases and needs.

Qualifications :

• Bachelor's Degree or equivalent work experience
• Salesforce knowledge required.
• In depth understanding of Client system functionality highly desirable
• Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
• Contact Center operations support and optimization experience (preferred)

Keys to Success in this Role :

• Outstanding interpersonal, technical, and organizational skills
• Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines
• Excellent verbal and written communication skills, technical awareness and leadership abilities
• Passion for driving value to customers!

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.