Operations Associate

Job Description

Job Description

Description

At Gearsupply, we’re reshaping how the live-event industry buys and sells professional gear. From massive line arrays to cutting-edge LED walls, we handle the equipment behind unforgettable shows. As a fast-growing startup, we value creativity, hustle, and resourcefulness. We’re looking for someone who’s ready to roll up their sleeves and make an impact.

We are seeking a dynamic, detail-oriented Operations Associate who will work closely with the Director of Operations across a variety of tasks that keep the company running smoothly. This is a hybrid role : you’ll spend roughly 30% of your time on in-company IT responsibilities, and the remaining ~70% assisting the Director of Operations with key projects. It’s a unique opportunity to be part of a forward-thinking company and contribute meaningfully to our growth.

What You’ll Do

• Assist the Director of Operations with diverse operational projects, ensuring timely completion and high-quality outcomes
• Manage data : cleaning, importing / exporting, and manipulating data (especially in Excel) to generate actionable reports & insights
• Support CRM operations (we use HubSpot) : developing reports, maintaining data quality; HubSpot certification is a plus
• Assist in the selection, implementation, and management of new software / SaaS tools across the company
• Coordinate with external developers to oversee creation of new software solutions that meet operational needs — and contribute hands-on to internal development when required (full-stack tasks using MongoDB, JavaScript / Node, and React)
• Administer Microsoft 365 : manage user accounts, permissions, Single Sign-On (SSO) configurations
• Handle IT onboarding and off-boarding for employees : ensure smooth transitions, asset assignment & recover
• Provide frontline technical support for computers, phones, and other IT equipment; work to minimize disruption to daily operations

What We’re Looking For

What We Offer