Call Center Supervisor

Job Details

Description

Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Qualifications :

Proven track record of ALL of the following : [S]ervice

[T]enacity

[R]esponsibility

[I]ntegrity

[V]ersatility

[E]ntrepreneurship

• Amazing combination of nimble thinking, high energy, passion and persistence : resourcefulness
• Empathetic and active listening
• Excellent communication skills : concision and clarity
• Passion for coaching, providing feedback and developing talent
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent
• 2-5 years of contact center or customer service experience with a minimum of two years in a leadership / management role
• Thrives in a fast-paced environment with changing priorities and goals
• Able to commute to our office in Ft. Lauderdale

Responsibilities :

Salary & Benefits :

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short / long term disability, life insurance, personal time off, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.