Technical Specialist
Directory ServicesJob Description : Server Administration and Active Directory ServicesRoles and Responsibilities1. Perform system administration activities including domain creation / deletion / modification, account creation / deletion, security group creation, group policy set up, managing group membership, managing files and disk space, system maintenance, patching, AD replication schedules, AD database corruption, inter-regional issues, DNS management, LDAP, and IP address ranges and DHCP services2.
Prepare Active Directory reports for inactive users and disable users3. Proactively review Active Directory related logs, alerts, event logs and escalate accordingly4.
Perform regular backups of the AD database5. Manage and maintain existing custom scripts, create new custom scripts as needed6.
Active Directory Log File maintenance and archival7. Maintain domain controllers, active directories / forests, directory structures and naming conventions8.
Define health maintenance strategy for server environment including but not limited to monthly security patches, performance & maintenance patch bundles, etc.
9. Maintain software currency of Servers and Peripheral hardware to Centene defined standards (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.
To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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