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Director, GTM Operations

Director, GTM Operations

ZendeskAustin, TX, US
18 hours ago
Job type
  • Full-time
Job description

Director Of Gtm Operations

We are seeking a Director of GTM Operations to lead two critical pillars of our go-to-market organization : Compensation Operations and Strategic Business Operations. This individual will be instrumental in operationalizing GTM strategy, optimizing performance, and driving alignment across Sales, Marketing, Customer Success, and Finance.

You'll partner with senior leaders to design and execute scalable, data-driven operating models while ensuring excellence in compensation planning, execution, and governance. This role requires both a strategic mindset and strong executional horsepower.

Key Responsibilities

Compensation Operations (Sales, CS, & GTM Teams)

  • Lead end-to-end compensation operations, including :
  • Annual planning and design support
  • Quota deployment and attainment tracking
  • Territory mapping and assignments
  • Monthly / quarterly payout processing
  • Drive compensation tooling and process automation
  • Establish compensation governance frameworks, audit trails, and compliance processes and policies.
  • Partner with Sales Leadership, HR, and Finance to ensure comp plans align with GTM strategy and company goals.
  • Serve as subject-matter expert on incentive comp design, dispute resolution, and change management.

Strategic Business Operations

  • As a leader in Business Operations, you will drive operational rhythm, performance optimization, and cross-functional alignment across the GTM org.
  • Co-lead annual GTM planning, including headcount strategy, capacity modeling, segmentation, territory design, and budget alignment.
  • Lead large-scale strategic initiatives, such as :
  • Territory realignment
  • Market expansion
  • GTM process redesign
  • Drive alignment across Sales, Marketing, CS, Product, and Finance to ensure cohesive execution.
  • Act as a program owner for key cross-functional initiatives with clear milestones, owners, and outcomes.
  • Own the documentation and communication of standard operating procedures across teams.
  • Identify and eliminate operational bottlenecks; proactively propose scalable solutions.
  • Leadership & Collaboration

  • Serve as a thought partner and trusted advisor to GTM leaders.
  • Lead a small team or project-based workstreams
  • Create a culture of accountability, data-driven decision making, and operational excellence.
  • Qualifications

  • 812+ years of experience in GTM Operations, Business Operations, Sales Strategy, or Revenue Operations.
  • Deep expertise in Sales / GTM Compensation Operations.
  • Strong experience in business planning, forecasting, reporting, and process design.
  • Exceptional analytical skills; comfortable working with financial models, BI tools, and large datasets.
  • Proven ability to lead complex, cross-functional projects with executive visibility.
  • Excellent written and verbal communication; able to influence across levels and functions.
  • Familiarity with sales motion models (enterprise, PLG, channel) is a plus.
  • Tools experience preferred : Salesforce, Xactly, Looker / Tableau, Clari, Excel / Google Sheets.
  • What You'll Bring

  • A strategic mindset with the ability to zoom in and out between tactical execution and long-term vision.
  • Strong operational intuition you know what good looks like and how to build it.
  • Confidence in leading through ambiguity and scaling operations in high-growth or evolving environments.
  • A collaborative, low-ego approach to problem solving.
  • The US annualized base salary range for this position is $170,000.00-$256,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

    Hybrid : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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    Director Operation • Austin, TX, US

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