Sales Business Retention Manager

Job Description

Job Description

Job Title : Business Retention Manager

Location : Newmarket, NH

Reports To : Director of Sales

About PromoCentric :

PromoCentric is a full service promotional marketing agency delivering branded programs, webstores, kitting, and on demand fulfillment for leading organizations. We’ve been recognized as a Best Places to Work (PPAI) and are investing in people and systems to scale.

Role Summary :

We are seeking a Business Retention Manager to lead the “farmer” organization—owning retention, renewals, expansion (upsell / cross sell), and end to end operational execution for strategic accounts. You will build a high performing AM team, strengthen playbooks and SLAs, and partner with Programs / Operations, Creative, and Finance to deliver a consistent “perfect order” client experience.

Key Responsibilities

• Retention & Expansion : Own NRR / GRR, renewal calendar, and expansion pipeline; run executive QBRs and multi threaded account plans.
• Operational Excellence : Implement AM playbooks for quoting, proofs / approvals, order writing, and fulfillment hand offs; improve OTIF and error rate.
• Leadership : Hire, coach, and develop AMs / ACs; set coverage models / books; establish productivity metrics and incentive plans tied to retention / expansion.
• Cross Functional :

Sales / Hunters : Define land to expand handoffs and comp harmony.

Qualifications :

Compensation & Benefits

Schedule

How to Apply

Equal Opportunity Employer :   PromoCentric is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. If you require accommodation during the hiring process, please let us know.

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