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Service Desk Technician
Service Desk TechnicianThe Rockridge Group • Santa Monica, CA, US
Service Desk Technician

Service Desk Technician

The Rockridge Group • Santa Monica, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Title : Service Desk Technician

Location : Santa Monica, CA, ( 5 days work from offic e)

Duration : 1 YEAR

Job Description :

  • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
  • Apply policies to situations with minimal Supervision
  • Performing project work as assigned under the supervision of a lead or manager.
  • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.

Requirements :

  • Bachelor’s Degree preferred
  • Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003 / 2007 products, Market Data Applications (ex. Bloomberg) and telephony environments.
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
  • Ability to manage a work queue in a ticketing system

    • Illustrative Responsibilities :

  • The focus of a service desk person is to stay at the service desk and service people over the phone.
  • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
  • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
  • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
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    Service Desk Technician • Santa Monica, CA, US