Neurosurgery Patient Care Coordinator / Surgery Scheduler

Description

The Administrative Assistant III will act in a diversified position within the Department of Neurosurgery, Spine Program in the David Geffen School of Medicine. This individual will act as a central key administrative assistant who will rotate and fulfill administrative duties, dependent on the needs and requirements of the department. Duties are anticipated to change on a daily basis contingent on which Neurosurgeons office is in the highest need of assistance. You will work as an assistant in an administrative setting. The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families.

Responsibilities include : answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, enter referrals and orders, coordinate scheduling and management of patient surgeries and all follow-up care, assisting with obtaining insurance pre-certifications and referral authorizations, referral work queues, process requests for medical records, process medication refill requests, organize and maintain a computer calendar system, and assist with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned on an as needed basis.

Salary Range : $30.36 - $43.49 / Hourly

Qualifications

Required :

• High degree of adaptability.
• Comfortable with changing workflows
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressure of deadlines, and / or

Demonstrated basic knowledge of physician office

policies and procedures.

Ability to establish and maintain cooperative

and collaborative working relationship with medical, nursing and administrative

personnel.

Ability to accept ambiguous circumstances and

take action where answers to a problem are not readily apparent.

Skill in working independently and following

through on assignments with minimal direction.

Working knowledge of patient related policies

and procedures, as well as a thorough understanding of the University system.

Familiarity

with physician office billing procedures.

Verbal and composition skills to convey detailed

medical information.

Working knowledge of PC including the following

software : Microsoft Word, Microsoft

Outlook, Excel, Windows.

Ability to speak on a one to one basis with

persons of various social, economic, and cultural backgrounds to obtain

information and explain procedures.

Ability

to prioritize workload when faced with changing deadlines.

Ability to triage incoming

calls with efficiency.

Requires

responsibility of checking in nightly for next day's assignment.

Preferred :

Knowledge of neurosurgical medical terminology

to communicate effectively with physicians, nurses and other members of the

health care community. Current

knowledge of neurosurgical diagnosis, treatments, and terminology.

Knowledge of University's Electronic Medical

Record System.

Hi

18. A